Papillon treats your information with the same discretion as the pieces we make. This policy explains what we collect, how we use it, and the rights you may exercise at any time.
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We collect only the information required to attend to you personally — contact details, delivery preferences, order history, and any specifications you share during a consultation.
When you browse the site, we record limited technical information (device, browser, referring page) to keep the experience secure and to improve it over time.
Your information is used to prepare and deliver your order, to respond to enquiries, and — with your permission — to share considered communications about new pieces, private viewings and anniversary reminders.
We do not sell or rent personal information. Trusted partners — insured couriers, secure payment providers and analytics tools — receive only what is necessary to perform their function on our behalf.
The site uses cookies to remember your preferences, secure your session, and understand how the site is used in aggregate. You may manage cookies at any time from your browser settings.
Personal information is retained only for as long as required to serve you and to meet legal, tax and warranty obligations. It is stored on protected systems with restricted access.
You may request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact our atelier — a jeweller will attend to your request in confidence.
This policy may be updated from time to time. The date of the latest revision appears above. For any question, please write to our atelier.