Help
Frequently Asked Questions.
A few of the questions we're most often asked. If you need anything further, please reach out — we're always happy to help.
Do I need to plan ahead before visiting?
Walk-ins are warmly welcomed. For custom design, engagement rings or private consultations we recommend getting in touch first so we can give you our full attention.
Can I have a piece made just for me?
Yes. Our custom jewellery process begins with a personal consultation. See our Custom Jewellery page for more.
Do you repair jewellery not bought from Papillon?
Yes. We are happy to assess and quote on repairs for jewellery from other makers.
Do you offer valuations or assist with deceased estates?
Yes. Please contact us to discuss your requirements.
How can I place an order?
You can browse and order jewellery through our website, or contact us directly if you'd like personal assistance.
Still have a question?
Contact us at info@papillonjewellers.co.za or call 070 770 3635.
Visit Papillon
Speak With Our Team
Visit us in Three Rivers or send us an enquiry — our team is here to help.
113 General Hertzog RoadThree RiversGautengSouth Africa