Arranging Delivery or Collection
Before payment, the written quotation or invoice will confirm whether delivery is available to the destination, any charge, and the agreed collection or delivery arrangement. We do not make a universal promise of free, insured, nationwide or international delivery.
Preparation and Transit
Where timing is provided, we distinguish the time needed to prepare or complete the item from the courier's estimated transit time. Any estimate is communicated for the particular order and may be updated if circumstances change. A universal two-to-three-week delivery promise does not apply unless it is expressly agreed in writing for that order.
Collection
Secure collection from 113 General Hertzog Road, Three Rivers, Gauteng, South Africa is available by arrangement. Please wait for notification that the item is ready and follow any identity or collection-authorisation steps communicated for the order.
Delivery Updates
Tracking or courier details will be shared where they are available for the agreed service. Please contact Papillon if a parcel is delayed, damaged or appears to be missing. We will assist with the courier or service provider and explain the next steps.
Prompt reporting helps us investigate and preserve evidence, but a short internal reporting request does not forfeit a legal right. Responsibility for loss, damage and return costs is determined by the agreement and applicable law; we do not apply a blanket courier-liability waiver.
Returns
Do not send an item without first agreeing secure return arrangements. Voluntary and statutory returns are explained in our Returns & Refunds Policy.
Contact
For delivery or collection questions, email info@papillonjewellers.co.za or call 070 770 3635.