Currency, Methods and Tax
Prices and payments are in South African rand (ZAR), unless a written quotation expressly states otherwise. Accepted payment methods and the applicable tax treatment will be stated on the written quotation or invoice. We do not publish banking details on this website.
Custom-Order Deposit
For custom orders, the proposed standard deposit is 30% of the quoted price, unless the written quotation states a different amount. The remaining balance is due before delivery or collection, subject to any different written arrangement.
Production begins after the agreed design and specifications have been approved in writing and the required deposit has cleared. A payment notification or proof of electronic funds transfer is not confirmation that funds have cleared.
Safe Payment Practices
Please pay only against verified invoice details supplied through an established Papillon communication channel. If you receive a message claiming that our banking details have changed, confirm it before paying by calling our established number, 070 770 3635. Do not rely only on contact details contained in the change request.
Cancellations and Refunds
A cancellation or refund is assessed according to the item, the work completed or committed, the written agreement and applicable law. Where a lawful deduction applies, we will explain the actual, itemised basis rather than applying a universal restocking fee. Deposits are not treated as automatically non-refundable in every circumstance.
Approved refunds will be made to the original payment method where reasonably possible, subject to verification and applicable law. Your statutory remedies remain available. See our Returns & Refunds Policy for more information.
Questions About an Invoice
Please contact info@papillonjewellers.co.za or 070 770 3635 before paying if an amount, specification, tax entry or payment instruction is unclear.